If you purchased the converter and realized it is not what you need, please reply to your order confirmation email and ask for a refund. Refunds are provided within 14 days from the purchase on the following conditions:
If you have issues with the converter related to an actual converter, for example, it does not open your file or opens it incorrectly (for example, does not show all transactions or shows more transactions than it should), please email to email@example.com with details about the issue. ProperSoft will try to help you and resolve the issue, and if it is too much work for both sides, you will get your order refunded. If it is a simple issue to resolve (in the most cases it is), you will get your transactions imported, and no refund will be needed.
How to get refund past 14 days from the purchase date? Please email firstname.lastname@example.org about the issue, and ProperSoft will try to help as much as we can.